1.How to refund the product

The IOKONE official website will refund the money according to the original payment method.

2.Product refund cycle

After the application for refund is confirmed and approved by the staff, the IOKONE official website will directly return the money to you within 3-5 working days after the warehouse receives the returned goods, accessories and gifts from the customer, and the inspection meets the return and exchange standards. The original payment account, but the specific arrival time also depends on the arrival time of the third-party payment or the corresponding bank.


Why Choose Us

Warranty Guarantee

Any quality problem with the product you purchased from us , you can rest assured that you can send it back to our repair point for repair within the warranty period without any shipping charges.

Enjoy 100% Safe Shopping

We guarantee that every transaction you make at Handbag Paradise is 100% safe. This means that if an unauthorized charge is made to your card as a result of a purchase in our online store, there is no charge.

Customer service is our NO.1

We are committed to providing you with the best customer experience in the industry. We have served thousands of satisfied customers. You can email us anytime. We will respond to your email request immediately.

Easy return

We hope you are completely satisfied with your purchase. If you are not satisfied with your purchase, we will arrange for a replacement or accept your unused return for a full refund of the original amount of the purchase price minus shipping (not applicable for custom orders).